Your data

Delete your account and everything attached to it.

Three taps in the app, or one email. Nothing to prove first, because there is no password to reset.

In the app

Open Settings, scroll to the bottom, and tap Delete account & data. Confirm once. That is all: the deletion runs immediately on our server, and the app returns to its first screen as a new install.

By email

If you no longer have the app, or it cannot reach the server, write to [email protected] and include your friend code — the six characters shown in Settings. The code says which account you mean; it does not prove the account is yours, because friend codes are made to be shared, so we may ask for something only the account holder would know. We delete within 30 days and confirm by reply.

What is deleted

• Your account: the anonymous ID, display name, avatar choices, friend code, sign-in token and any recovery code.
• Your friendships, friend requests, nudges and blocks.
• Your notification token, so nothing is sent to that device again.
• Your subscription and cosmetic entitlements on our side. What you bought stays in your Apple or Google account and can be restored to a new Cantle account with Restore purchases.
• Reports you filed and reports about you.
• Crash reports the app sent, which are detached from the account.

What stays, and why

• Your times on the daily leaderboards stay as anonymous rows — no name, no code, nothing that points back to you — so other players’ places do not shift under them.
• Records of a purchase are kept for three years, the minimum Ukrainian tax law sets for records of a sale. They carry the store transaction and the product, and no longer an account.
• Encrypted backups expire within 30 days; a deleted account is not restored from them.

Deleting the app alone does not delete the account, and does not cancel a Pro subscription: that is canceled in the store you bought it from — see Support.

The full policy: Privacy.